FAQs

We provide seamless end-to-end shopping journeys and conversational User interfaces. Founded in 2022 by serial entrepreneurs and backed by some of the leading Global VC’s, Comet Rocks is transforming the way brands approach their e-commerce strategies to reflect the non-linear customer journey’s of today.

Comet Rocks is a first of its kind solution that turns AI conversations into rich visual shopping experiences and dynamically manages AI to serve the current shopper intents and context, going beyond AI agents and traditional siloed AI solutions.

We leverage headless commerce infrastructure to integrates with your current core shopping systems, whether Shopify Plus, Magento,  Salesforce Commerce Cloud, Centra, to orchastrate contextual AI centric shopping experiences for your shoppers.

Once integrated, you are granted access to your Comet Rocks Console where your catalog/inventory are seamlessly synced via API.

Anywhere! Embed into into your website or any 3rd party digital interface

We currently support Shopify, Magento solutions and Salesforce Commerce Cloud.

Our Satellite Stores connect to your system directly via API, without the need for any layers in between. Please get in touch if you are using a different provider to hear about how we can support you.

Nope! Your entire catalog is synced with your console once the integration has been completed. Any changes made to your inventory, whether this be a product image, description or price will automatically be reflected in your Comet Rocks console, eliminating time-consuming and repetitive management tasks.

Absolutely. Our Micro-Stores and conversational UI use your payment system and provider, meaning that we do not perform the transaction on your behalf, we simply provide the means for your customers to shop and buy quicker and with less effort where they get inspired.

Once your store system has been integrated with your Comet Rocks console, the information reflected here is live. If something goes out of stock in your system, it will be automatically updated and shown as out of stock in your dashboard and comet live stores.

Fulfilment is completely carried out by your systems. We do not take payment and we do not process CRM or fulfilment, everything is controlled by your existing providers and internal workflow. This means that there is no need for reconciliation efforts; our stores reflect your order information and the customer is provided with a seamless and frictionless purchasing experience.

We collect analytics data. This includes session data as well as typical e-commerce events data such as page view, add to cart, initiate checkout etc. Any personal shopper data collected is only collected in order to process the transaction as a data processor.  For detailed insights on our data processing please review our data processing agreement.

In respect of the shopper's data, Comet is a data processor on behalf of our customers, brands, who are data controllers towards their end customers. Customer data such as email, phone, address is only captured if a customer completes the checkout process for the purpose of processing the transaction for the respective data controller brand.

Data is stored EU servers. For further information on data processing please consult our data processing agreement.

Absolutely. Comet deploys a comprehensive data security policy and is GDPR compliant.

This depends on your current setup. Integration can take as little as 15 minutes for a Shopify customer, but for enterprise customers on SFCC the timing will to a large part depend on the brand partner. Technical connectivity is established in a day or two, however, the  integration process will generally last a few weeks as our partners generally choose to run a full end to end test following intagrations.

Comet does not charge for integrations, however, our enterprise implementations may wish to invest in end-to-end testing before taking implementations public.